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Accessibility

Accessibility Statement

The Colorado Department of Military and Veterans Affairs is committed to providing equitable access to our services to all Coloradans. Our ongoing accessibility effort works towards being in line with the Web Content Accessibility Guidelines (WCAG) version 2.1, levels A and AA criteria. These guidelines not only help make web content accessible to users with sensory, cognitive, and mobility disabilities but ultimately to all users, regardless of ability. This website is just part of a meaningful change in making all State of Colorado services inclusive and accessible. We welcome comments on how to improve this site’s accessibility for users with disabilities.

We are committed to providing access to all individuals—with or without disabilities—seeking information on our site. This site was built and is maintained to conform to WCAG 2.1 standards, as required by Colorado HB21-2110.

Accessibility Policy

The DMVA Accessibility Policy defines policies and procedures to ensure the Agency's compliance with HB21-1110.

DMVA Accessibility Policy

External Links

Please note that our websites contain links to third-party websites and their content. DMVA does not have control over the accessibility of third-party sites or their content.

Additional Resources

  • The Colorado Commission for the Deaf, Hard of Hearing, and DeafBlind (CCDHHDB) - Programs and services for Coloradans: The CCDHHDB provides programs and services for accessibility, communication, technology, and education. Explore the CCDHHDB website for information about their services, provider directories, and much more.
  • Aira (24/7) - Live on-demand visual interpretation through a smartphone application: As part of its drive to create a Colorado for All, the State of Colorado is partnering with Aira to connect those who are blind or have low vision with highly trained visual interpreters to remove barriers when navigating state-operated buildings and digital services for free for up to 30 minutes per session. Learn how to get started by visiting the Aira Guide from the Governor’s Office of Information Technology.
  • Relay Colorado (24/7) - Live relay services: Relay Colorado is a statewide service that connects standard (voice) telephone users with Deaf, Hard of Hearing, DeafBlind, Speech-Disabled, or Late-Deafened people who use Teletypewriter (TTYs) or Voice Carry-Over (VCO) phones.
    • Relay Website
    • Telephone Numbers:
      TTY:​ 711 or 800-659-2656
      Voice: 711 or 800-659-3656
      Voice Carry-Over: 711 or 877-659-8260
      Hearing Carry-Over: ​711 or 800-659-2656
      Speech-to-Speech: ​711 or 877-659-4279
      Telebraille:​ 711 or 800-659-2656
      Spanish Relay:​ 711 or 800-337-3242
      Spanish Translation:​ 711 or 844-409-2451
      ASCII:​ 711 or 800-659-4656

Quarterly Report - January 2025

Ongoing Efforts and Priorities

(Updated January 23, 2025)

The following efforts and priorities will be reviewed and updated on a quarterly basis.

  • Process Improvement: DMVA will continue to identify both internal and external processes and workflows needing to be updated for better accessibility and work to make improvements.
  • Staff Training: DMVA will continue to encourage and promote the upskilling of staff to ensure all staff have the opportunity to learn the skills needed to provide internal and external accessible content.
    • In addition to in-house created trainings, DMVA staff also have access to professional development funding to pursue the skills needed to better perform their work tasks and create lasting process improvements throughout the Agency.
    • Staff accessibility training is currently being tracked by all staff and their supervisors.
      • At this time 100 percent of staff are aware of accessibility requirements and have access to training and guidance on creating accessible content.
      • Each department has identified an Accessibility Subject Matter expert who will ensure each department's documents and content are accessible. 
      • 24 Percent of staff have reported engaging in some kind of accessibility training on their own (i.e. on-demand or instructor led training on accessible emails, documents, etc.).
  • Document Remediation: DMVA staff will continue to identify and remediate documents needing to be updated to make them more accessible. Between March 2023 and December 2024, DMVA either remediated, removed or re-linked back to it's original source, 315 inaccessible documents from it's websites. 

Request An Accommodation or Assistance

DMVA is committed to providing equitable opportunities to all individuals. In accordance with the requirements of Section 504 of the Rehabilitation Act of 1973 (504), Title II of the Americans with Disabilities Act of 1990 ("ADA"), and Section 1557 of the Patient Protection and Affordable Care Act of 2010, the Colorado Department of Personnel & Administration does not discriminate against qualified individuals with disabilities on the basis of disability.

We encourage individuals with disabilities to request reasonable accommodations that will help to ensure their effective enjoyment of and participation in DMVA’s programs, services, activities, and employment practices.

  • All requests are considered on a case-by-case basis.
  • Accommodations for qualified individuals are provided at no cost to the individual.
  • Accommodation requests that would impose an undue financial or administrative burden on DMVA may not be fulfilled as requested. 

Examples of accommodations include:

  • Sign language interpretation for an event, meeting, or appointment
  • An assistive listening device for an in-person meeting or event
  • Alternative document formats (such as Braille or large print)

For a Public Meeting

If you are attending a public meeting that is being facilitated by DMVA and require an accommodation (such as ASL or other language translation services), please submit your accommodation request to the meeting organizer.

For an Appointment

If you have an appointment with a DMVA staff member and require an accommodation, please let the person you are meeting with know about your needs in advance of your appointment.

Other Ways to Request Assistance or Report a Problem

You can report issues or request assistance using our content online by filling out the online form below, or by calling the DMVA Accessibility Project Manager at 720-250-1526. 

Webform